I am a content strategist, content designer, information architect, UX writer, API writer, and user researcher.
With extensive experience in the heavily regulated healthcare and supply chain industries, I am an expert at explaining complex systems to users across a broad spectrum of technical expertise, from non-technical end users to extremely technical developers.
While my background is primarily in technical writing and communication, over the years I have spent a lot of time in the UX world: writing UI copy and UX content, contributing to design systems, defining user flows and user journeys, developing rough wireframes, and conducting user research and usability testing.
I thrive on learning new industries, products, and user groups, and I can easily transition between writing and product design. My favorite place to be is squarely in the middle of both. Take a look at my portfolio and contact me if my skills align with your needs.
Work experience
TraceLink, Inc. | June 2017 to Present
Technical Content Strategist
Define the styles and standards for all technical documentation, UI text, and IA across 42 products
Lead writing projects for new products (UI and API documentation) by collaborating with other writers, coordinating release schedules with product teams, and reviewing all content for quality and consistency; wrote the first version of the documentation for 5 new products
Mentor other writers by performing 50+ editorials per year, conducting regular one-on-one sessions, and developing biweekly team trainings based on trends seen in the documentation
Maintain 30+ team wikis to account for all process and training needs
Lead internship program by developing project plans and training, reviewing and providing feedback, and ensuring interns leave with a complete project for their portfolios
Consult with product and UX on the IA and navigation patterns of the platform
Research new documentation types, enhancements, designs, and styles; develop and propose plans to implement them; lead the implementation
Coordinate with other content teams to ensure consistency for all externally-facing content
Senior Technical Writer
Led 8 large documentation projects to overhaul existing documentation or create new documentation
Coded document design updates and implemented the changes in source projects
Mentored other writers by developing and conducting writing workshops
Defined terminology for the platform, as part of a larger group
Continued performing all duties described below as a Technical Writer II
Technical Writer II
Researched product requirements, user stories, and functional specs
Collaborated with up to 5 cross-functional scrum teams on a daily basis in an Agile environment
Wrote procedures, field descriptions, FAQs, troubleshooting content, and UI text for 10 products
Provided user-centered feedback on new features and UX designs, with an emphasis on the importance of written content
Conducted user research interviews and usability testing
Oracle Health Sciences Global Business Unit | May 2016 to May 2017
User Assistance Intern
Wrote procedures, FAQs, and troubleshooting topics for Oracle HSGBU software products
Re-wrote existing documentation to be simpler and more user-centered
Performed persona-led heuristic evaluations on product documentation
University of Massachusetts - Dartmouth | Sept 2015 to May 2017
Technical Communications Teaching Fellow
Instructor of record for 1-2 class sections of ENL 266: Technical Communications, required for undergraduate Engineering and Computer Science majors
Created daily homework, class assignments, and lesson plans
Taught students to write resumes, cover letters, proposals, instructions, technical descriptions, and reports by analyzing audience, purpose, and context
Skills
Agile methodology
API writing
Collaborative writing
Competitive analysis
Developer documentation
Document design
Information architecture
Mentoring
Oral communication
Organization
Project leadership
Proposal writing
Public speaking
Technical writing
Time management
User flows
User research
Usability testing
UX writing
Wireframing
Working within SDLC
Tools
Adobe Creative Cloud
Atlassian Suite
Author-it
CSS3
Enterprise software
ERP systems
Figma
FrameMaker
Git
HTML5
MadCap Flare and Central
Markdown
Microsoft 365
Microsoft Style Guide
Optimal Workshop
Postman
SaaS
Education
Master of Arts in Professional Writing
May 2017 | University of Massachusetts - Dartmouth
Bachelor of Fine Arts in Creative Writing
May 2014 | Roger Williams University
Certifications
Certified MadCap Advanced Developer
Certified ScrumMaster