I am a content strategist, content designer, information architect, UX writer, API writer, and user researcher.

With extensive experience in the heavily regulated healthcare, medical device, and supply chain industries, I am an expert at explaining complex systems to users across a broad spectrum of technical expertise, from non-technical end users to extremely technical developers.

While my background is primarily in technical writing and communication, over the years I have spent a lot of time in the UX world: writing UI copy and UX content, contributing to design systems, defining user flows and user journeys, developing rough wireframes, and conducting user research and usability testing.

I thrive on learning new industries, products, and user groups, and I can easily transition between writing and product design. My favorite place to be is squarely in the middle of both.

Work experience

Insulet, Corp. | Aug 2024 to Present

Senior Content Strategist, User Guides

  • Define strategy for and lead migration of existing unstructured content into structured DITA

  • Implement a new component content management system (CCMS) for 5 PDF output types and 2 HTML output types, including the content, versioning, and reuse strategies

  • Research and propose a new content management strategy to implement HTML contextual help and content reuse for the instructions for use (IFUs)

  • Define requirements and content strategy for contextual help embedded within mobile apps

  • Lead IFU development for new products

  • Work cross-functionally with other UX departments to define UX content strategy, IA, and user flows for new products

  • Maintain User Guides for 4 existing products by working cross-functionally with Product Management, Engineering, UX, Human Factors, Regulatory Affairs, and Medical Affairs

TraceLink, Inc. | June 2017 to Jul 2024

Technical Content Strategist

  • Defined the styles and standards for all technical documentation, UI text, and IA across 42 products 

  • Led writing projects for new products (UI and API documentation) by collaborating with other writers, coordinating release schedules with product teams, and reviewing all content for quality and consistency; wrote the first version of the documentation for 5 new products

  • Mentored 8-12 writers by performing 50+ editorials per year, conducting regular one-on-one sessions, and developing biweekly team trainings based on trends seen in the documentation

  • Maintained 30+ team wikis to account for all process and training needs

  • Led internship program by developing project plans and training, reviewing and providing feedback, and ensuring interns leave with a complete project for their portfolios

  • Consult with product and UX on the IA and navigation patterns of the platform

  • Research new documentation types, enhancements, designs, and styles; develop and propose plans to implement them; lead the implementation

  • Coordinate with other content teams to ensure consistency for all externally-facing content

Senior Technical Writer

  • Led 8 large documentation projects to overhaul existing documentation or create new documentation

  • Coded document design updates and implemented the changes in source projects

  • Mentored other writers by developing and conducting writing workshops

  • Defined terminology for the platform, as part of a larger group

  • Continued performing all duties described below as a Technical Writer II

Technical Writer II

  • Researched product requirements, user stories, and functional specs

  • Collaborated with up to 5 cross-functional scrum teams on a daily basis in an Agile environment

  • Wrote procedures, field descriptions, FAQs, troubleshooting content, and UI text for 10 products

  • Provided user-centered feedback on new features and UX designs, with an emphasis on the importance of written content

  • Conducted user research interviews and usability testing

Oracle Health Sciences Global Business Unit | May 2016 to May 2017

User Assistance Intern

  • Wrote procedures, FAQs, and troubleshooting topics for Oracle HSGBU software products

  • Re-wrote existing documentation to be simpler and more user-centered

  • Performed persona-led heuristic evaluations on product documentation

University of Massachusetts - Dartmouth | Sept 2015 to May 2017

Technical Communications Teaching Fellow

  • Instructor of record for 1-2 class sections of ENL 266: Technical Communications, required for undergraduate Engineering and Computer Science majors 

  • Created daily homework, class assignments, and lesson plans

  • Taught students to write resumes, cover letters, proposals, instructions, technical descriptions, and reports by analyzing audience, purpose, and context

Skills

  • Agile methodology

  • API writing

  • Collaborative writing

  • Competitive analysis

  • Developer documentation

  • Document design

  • Information architecture

  • Instructions for use (IFUs)

  • Mentoring

  • Oral communication

  • Organization

  • Project leadership

  • Proposal writing

  • Public speaking

  • Technical writing

  • Time management

  • Tool implementation and validation

  • User flows

  • User research

  • Usability testing

  • UX writing

  • Wireframing

  • Working within SDLC

Tools

  • Adobe Creative Cloud

  • Atlassian Suite

  • Author-it

  • B2B software

  • Component content management systems (CCMS)

  • Consumer software and mobile apps

  • CSS3

  • DITA

  • Enterprise software

  • Enterprise resource planning (ERP) systems

  • Figma

  • FrameMaker

  • Git

  • HTML

  • MadCap Flare and Central

  • MadCap IXIA CCMS

  • Markdown

  • Medical device software and hardware

  • Microsoft 365

  • Microsoft Style Guide

  • Optimal Workshop

  • Product lifecycle management (PLM) software

  • Postman

  • SaaS

  • XML

Education

Master of Arts in Professional Writing

May 2017 | University of Massachusetts - Dartmouth

Bachelor of Fine Arts in Creative Writing

May 2014 | Roger Williams University

Certifications

  • Certified MadCap Advanced Developer

  • Certified ScrumMaster